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Shipping policy
ORDER PROCESSION
Orders are typically processed within 1–3 business days after payment is confirmed. Orders are processed Monday through Friday, excluding weekends and public holidays. During peak seasons, promotional events, or holidays, processing times may be slightly longer.
Once your order has been shipped, you will receive a shipping confirmation email with your tracking information within 24 hours.
SHIPPING
Express delivery areas: Global
Shipping logistics providers: DHL, UPS, FedEx, EMS, SF Express
We try our best to process all orders within 15 business days of receipt, but it can take longer during peak periods (holiday seasons, big sales, etc.) and due to recent changes in U.S. tariff policies.
You'll receive a notification email with a tracking number once your order has shipped out.
| COUNTRY | SHIPPING METHOD | SHIPPING TIME | SHIPPING COSTS |
|---|---|---|---|
| US | Standard Shipping | Within 7–30 business days |
$8.99 USD Free on orders over $49 USD |
| Other countries or regions | Standard Shipping | Within 7–30 business days |
$19.99 USD Free on orders over $49 USD |
Delivery can take longer during peak periods or if your parcel is being checked by customs. It may be delayed for 5 business days for any special situations. While we do all we can to ensure your order is delivered on time, we cannot be held responsible for any late delivery or failure to deliver due to circumstances beyond our control.
TRACKING
After your order has been successfully placed, you will receive an Order Acknowledgement email to confirm your order details. Once your item ships, you will receive a Shipment Confirmation email including your order number, the carrier's information, the date and time the order was placed, the status of the order, and package tracking numbers for items that have shipped. You can track your items on the carrier's official website after 24 hours.
Once they arrive in your country, your local postal services take over. This means you'll be able to track your parcel on your local postal services' website with the same tracking number. If the tracking shows that the parcel couldn't be delivered for any reason, please contact your local post office first to have further details. Since they are handling your parcel, they would be able to give you information that we don't have.
If you have any trouble tracking your parcel, please email order@cozoraliving.com. We’d be happy to help you out!
Please note that tracking is active for 60 days, so we won't be able to do anything to help you if you contact us after this period.
DELIVERY
We take every reasonable precaution to ensure that products are not damaged. If the item is damaged in transit, please immediately email order@cozoraliving.com within 3 business days after receiving your shipment.
If your order has been damaged during transit, please get in touch with us promptly by sending us a picture.
If possible, please record any issue concerning the delivery (damaged/soaked package, torn/bent products, etc.) to the carrier when you receive your order.
We sincerely appreciate your understanding and patience during this period.
CHANGE MY SHIPPING ADDRESS
If your order is shipping to an incorrect address, please email order@cozoraliving.com as soon as possible.
PLEASE NOTE
- When encountering force majeure, order processing may be delayed. Nevertheless, we will ensure your order is processed as quickly as possible when conditions permit.
- Your order will be sent to the address indicated at checkout. Any package returned to us due to an incorrect or incomplete address will be re-shipped at your expense.
- You are responsible for the return shipping fee if the returned product is not related to a quality issue.